FAQ

Frequently Asked Questions about Our Service

Q: Why is Wordvice the best service for me and my document?

Because our editors are researchers and academics like you, they have first-hand knowledge of exactly what institutions and journals are looking for in essays and research papers. And because many have had direct experience with the journal submission and publication process, they understand the scrutiny your manuscript must undergo to be accepted into top journals.
We carefully select each proofreader and editor based on their familiarity and expertise in the subject area that most closely aligns with your document. Editors carefully analyze your work to clarify your writing (including fixing grammar, spelling and mechanics errors, enhancing language use, and reshaping sentences for natural communication) and ensure that your polished manuscript or essay clearly conveys the content of the study or narrative in the text and isn’t impacted by any distracting language or formatting errors.
We realize that you face many academic pressures as a research scholar, student, or business professional. By trusting Wordvice editors with your manuscripts and essays, you can rest assured that your most important academic and professional writing will be in safe and professional hands.

Q: Who are your editors and what are their qualifications?

Our editors come from all over the world and have expertise in over 120 distinct subject areas in the natural sciences, social sciences, medicine, engineering, and arts and humanities. All of our expert editors are native English speakers with advanced degrees (PhD and master’s degrees) and many years of experience editing academic and admissions documents. Wordvice is obsessed with quality and customer satisfaction, and therefore we only use the best editors in the business for your important documents.

Q: How exactly does your service work?

First, fill out an order and input your details—including document type, formatting and language specifications, and any additional instructions for your editor. When you upload your document, our automated order management system creates a list of the editors with the most relevant expertise for your document type. Following this, our customer service team will choose the right editor for your document from this list. Once the revisions have been completed, our Quality Assurance Team conducts a final review before delivering your document. You are also able to communicate directly with your editor throughout the process and to give them a review score and add comments about your satisfaction with our service.

Q: What does our proofreading and editing service include?

We customize our services to fit your editing needs. When you submit an order, our customer care team examines your specific comments, document type and desired turnaround to match you with the best editor. Our standard editing services include:
– Proofreading (grammar, spelling, punctuation, and mechanics)
– Substitution for vocabulary and terminology
– Ensuring concise writing (word count)
– Revising for coherent logic, style, and flow of communication
– Enhancing clarity and organization
– Substantive comments about revisions and suggestions for improvement
– Formatting that conforms with applicable style guides

Q: Do you check for plagiarism?

Our editors do not check your document for plagiarism. However, please note that plagiarism of any kind on any document—admissions, academic, business, or other—is strongly discouraged and may result in serious punishment by your college, university, company, or research institution. While we will revise any draft you provide us, ensuring factual accuracy and avoiding plagiarism is solely the responsibility of the author.

Q: Can I contact my editor to ask a question while he or she is proofreading my document?

Yes! We have a built-in chat function on our website that allows direct communication with your editor. Once you place an order, you can click on the button in the top-right corner of your screen and begin typing into the chat box. Messages are automatically delivered to your editor. This eliminates the hassle of emailing back and forth throughout the editing process.

Q: Can I leave comments for an editor about specific parts of my document?

Yes, you can leave comments for your editor. To leave a comment in a Microsoft Word document, highlight the information for which you would like to leave a note. Then click “Comment” under the “Insert” heading and type in the message you would like to leave the editor.
During the ordering process, you may also include detailed comments about which parts of your document you would like the editor to pay special attention to or to avoid revising entirely.

Q: Will my document and writing be secure and confidential?

Absolutely. We guarantee that any document you submit to Wordvice will be edited and stored in strict confidence.Your documents are only accessible to your assigned editor and our Quality Assurance Team and Customer Care department. All of our editors have signed a non-disclosure agreement. Therefore, your written work is guaranteed to stay private and
protected. See our privacy policy

Q: Can I make changes after I submit my document?

While your document is being processed and edited, authors will not be able to make substantial changes. However, if the changed sections do not increase the word count of your document and are not excessively long (no more than 3-5 sentences), you may include a comment to the editor to insert and revise some text. This includes changes in language, formatting guidelines, and other minor changes. Please note that the editor will likely be busy editing your paper and those of other clients—the sooner you notify your editor, the more likely he or she will be to see your message and make the requested changes. Once the revision has been completed, editors are not obligated to honor additional requests to change the text. The best rule of thumb is to ask any questions you have as soon as possible and keep them brief so that the editor can make accurate and efficient revisions.

Q: Can I cancel my order?

Once payment is submitted, it is not possible to cancel an order. However, if you have ordered but have not yet proceeded to payment, and if your editor has not begun the revision process, you may contact the project manager at CONTACT EMAIL and explain your situation. There is no guarantee of cancellation, but if the editor has not begun the revision process, it may be possible to cancel the order. Please act swiftly to avoid any complications and always double-check the details of your document before confirming an order.

Q: Why has my order been canceled?

We cancel orders for one or more of the following reasons: (1) the word count is incorrect; (2) there are issues accessing a client’s document; or (3) the text of an uploaded document is not written in English. If your order has been canceled, you will be contacted by our Customer Care department for payment adjustment (in the case of incorrect word count) or refund. If you have specific questions about your canceled order, please contact Customer Care by sending an email to CONTACT EMAIL.

Q: What are your hours of operation?

Our editors are based all around the world and thus your document may be undergoing revision at any time of the day or night. Please take this into consideration when sending a message and awaiting reply from the editor.
Our Customer Care department CONTACT EMAIL is open 24/7 to handle any issues that you may have. Send us a message and we will respond ASAP.

Website Issues and Technical Questions

Q: How do I calculate the word count of my document?

You can determine the word count of a document in Microsoft Word by clicking on the “Word Count” function in the “Tools” heading or under the “Review” tab.

Q: What types of files can you edit?

We accept all types of Microsoft Word documents (doc, docx, rtf), as well as PDF and LaTeX files. However, we cannot edit LaTeX files directly and so we ask that you please export or copy-and-paste your LaTeX text into a Microsoft Word document or other .rtf or .txt editor. Your editor will leave any programming commands intact. This way we can edit in Microsoft Word and apply track changes, and you can simply copy and paste the edited text back into LaTeX after accepting the revisions.

Q: How do I know what changes were made to my document?

Our editors apply the “track changes” function in Microsoft Word, which allows authors to clearly see where edits and suggestions have been made in the text. To view the history of changes made to your document, open your document, click the “File” menu, and select “See revision history. “ You will be able to accept and reject changes item-by-item or to accept all changes simultaneously. You will also be able to see all of the comments left by the author. To delete the comments before submitting your work, click “Delete All Comments in Document.”

Pricing and Payments

Q: Which payment methods you do accept?

We accept PayPal, PayPal Credit, and any debit or credit card with a Visa, MasterCard, Discover, or American Express logo.

Q: Can I receive an invoice for my order?

If you use PayPal, you will receive an automatic invoice. If you use another payment method and require an invoice, please send us an email and we will accommodate your request.

* For further details and any additional questions, please visit the Terms & Conditions page and Contact Us for more questions.